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Troy Mayor Robin Oda announced this morning that the City of Troy will suspend all water shut-offs until May 1.  Additionally, those residents who were without water previously due to non-payment have had their water service restored.

"During this pandemic, we want to make sure that all Troy residents and businesses have access to water to stay as clean and hygienic as possible. We are continually monitoring the situation and will extend this initiative as necessary," Mayor Oda stated.

While services will not be shut-off, billing for water and wastewater services incurred during this time will still take place but penalties will not be added.  Mayor Oda continued: "All customers are encouraged to pay at least some of their monthly bill if possible because those charges will continue to accrue and eventually be required to be repaid to the utility funds."

Troy City Hall remains closed to the public but a minimum number of City employees will be available to answer questions or concerns by phone (937-335-1725). 

Utility payment options may be viewed at:  http://www.troyohio.gov/445/Payment-Options
In-person - NOT AVAILABLE AT THIS TIME 
Automatic Withdrawal (mail or drop an ACH application into the City Hall drop box)
Online Banking
By Mail
Credit/Debit Cards (please note that a third-party processing fee is applied to online payments; this fee cannot be waived by the City)
The utility drop box is located between the two sets of doors located at the 100 South Market Street entrance. 

For more information, contact the Utility Billing & Collection Office at (937) 335-4151.