Where can I come to pay my bill?
Payments can be made in person at the City Hall building on the first floor. City Hall is located at 100 South Market Street in Troy. You may pay in person at the counter, or you can place your payment in the night depository. The night depository is immediately to the right inside of the main door. This depository is emptied daily.

Show All Answers

1. Where can I come to pay my bill?
2. What are the hours of operation?
3. How can I contact customer service regarding my bill?
4. What pay methods can I use to pay my bill?
5. Are there agencies that can assist with payment of my utility bill?
6. Can my payment date be changed?
7. I own a property and rent it out to others. Why am I responsible for any unpaid utility bill?
8. I am a new resident in Troy, how do I sign up for utility service?
9. If I have had a water leak, am I eligible for an adjustment to my bill?
10. I have a swimming pool, and am preparing to fill it for this year. Am I eligible for any adjustment to sewer charges for the water used to fill the pool?
11. Am I eligible for any adjustment to sewer charges for the water used to care for my new lawn?
12. If I have a question regarding trash pick-up, recycling (including how to obtain a recycling container), brush and leaf pick-up, or grass clippings, who do I call?
13. Where can I purchase trash bags for lawn clippings, leaves, twigs and small brush?
14. What are the hours of operation for the Dye Mill facility?
15. How can I establish a bulk water account?
16. I recently got married / divorced. How do I go about changing my name on my current utility account?