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1. Where can I come to pay my bill?
2. What are the hours of operation?
3. How can I contact customer service regarding my bill?
4. What pay methods can I use to pay my bill?
5. Are there agencies that can assist with payment of my utility bill?
6. Can my payment date be changed?
7. I own a property and rent it out to others. Why am I responsible for any unpaid utility bill?
8. I am a new resident in Troy, how do I sign up for utility service?
9. If I have had a water leak, am I eligible for an adjustment to my bill?
10. I have a swimming pool, and am preparing to fill it for this year. Am I eligible for any adjustment to sewer charges for the water used to fill the pool?
11. Am I eligible for any adjustment to sewer charges for the water used to care for my new lawn?
12. If I have a question regarding trash pick-up, recycling (including how to obtain a recycling container), brush and leaf pick-up, or grass clippings, who do I call?
13. Where can I purchase trash bags for lawn clippings, leaves, twigs and small brush?
14. What are the hours of operation for the Dye Mill facility?
15. How can I establish a bulk water account?
16. I recently got married / divorced. How do I go about changing my name on my current utility account?