I am a new resident in Troy, how do I sign up for utility service?
To sign up for new service, simply appear during normal working hours at the office of Utility Billing, located on the first floor of City hall at 100 South Market Street in Troy. You must complete either a utility contract for owner occupied property form or a utility contract for tenant occupied property form. For full details, or to download these forms from our website, visit the Starting Service page.

Show All Answers

1. Where can I come to pay my bill?
2. What are the hours of operation?
3. How can I contact customer service regarding my bill?
4. What pay methods can I use to pay my bill?
5. Are there agencies that can assist with payment of my utility bill?
6. Can my payment date be changed?
7. I own a property and rent it out to others. Why am I responsible for any unpaid utility bill?
8. I am a new resident in Troy, how do I sign up for utility service?
9. If I have had a water leak, am I eligible for an adjustment to my bill?
10. I have a swimming pool, and am preparing to fill it for this year. Am I eligible for any adjustment to sewer charges for the water used to fill the pool?
11. Am I eligible for any adjustment to sewer charges for the water used to care for my new lawn?
12. If I have a question regarding trash pick-up, recycling (including how to obtain a recycling container), brush and leaf pick-up, or grass clippings, who do I call?
13. What are the hours of operation for the Dye Mill facility?
14. How can I establish a bulk water account?
15. I recently got married / divorced. How do I go about changing my name on my current utility account?